Text messaging (SMS) program
How TelTech sends text messages.
TelTech is TELTECH ADVANCED PHONE SYSTEMS CORP, 1043 53rd Street, Brooklyn, NY 11219. We send text messages under one program, TelTech account alerts. It is not marketing: every message goes only to a customer who turned alerts on inside their own account, and every message can be stopped with one word.
TelTech account alerts
Program name: TelTech account alerts.
Sender: TELTECH ADVANCED PHONE SYSTEMS CORP, 1043 53rd Street, Brooklyn, NY 11219.
What it sends: account and service notifications to TelTech customers who opted in: one-time passcodes, new sign-in notices, voicemail and missed-call notices, and service notices.
Message frequency varies. Message and data rates may apply. Reply STOP to stop, HELP for help. Consent is not a condition of any purchase. Your opt-in and consent are never shared with third parties.
Who receives alerts
Only TelTech customers who, while signed in to their account at ivr.teltech.info, entered a mobile number and turned on text notifications. Turning them on is a separate, unchecked choice; creating an account does not enroll you. You can turn alerts off in the same place at any time, or by replying STOP to any message. We never text a number that has not been opted in from inside an account.
What they contain
- One-time passcodes when you sign in or change a security setting
- A notice when your account is signed in to from a new device
- A notice when a caller leaves a voicemail or a call is missed on a hotline number you chose
- Service notices: a renewal, a payment problem, or a planned maintenance window that affects your line
Alerts never contain advertising or promotions.
How often
Message frequency varies with how you use your account. A customer who only signs in occasionally may receive a few messages a month; a customer who chose voicemail notices on a busy hotline may receive several a day.
Sample messages
The hotline number in these samples ends in 0142. Your alerts will name your own numbers.
From TelTech · one-time passcode
TelTech: Your verification code is 482913. It expires in 10 minutes. Reply STOP to stop, HELP for help.
From TelTech · new sign-in notice
TelTech: Your account was just signed in to from a new device (Chrome on Windows, Brooklyn, NY). If this was not you, call (718) 957-7710. Reply STOP to stop, HELP for help.
From TelTech · voicemail notice
TelTech: New voicemail on your hotline (718) 555-0142 from (347) 555-0198, 0:42 long. Listen at ivr.teltech.info. Reply STOP to stop, HELP for help.
From TelTech · reply to HELP
TelTech account alerts: account, security and service notices for your TelTech account. Msg frequency varies. Msg&data rates may apply. Reply STOP to cancel. Help: cs@teltech.info or (718) 957-7710.
From TelTech · reply to STOP
TelTech account alerts: You are unsubscribed and will receive no more texts. To turn alerts back on, sign in at ivr.teltech.info and enable text notifications.
Keywords
Keywords work in either case, with or without punctuation, replied to any TelTech alert.
| You text | What happens |
|---|---|
| STOP, UNSUBSCRIBE, CANCEL, END or QUIT | Turns alerts off for your number. You receive one final confirmation and nothing more. |
| HELP or INFO | Sends the program name, how to stop, and our support contact. |
| START or UNSTOP | Turns alerts back on for a number that previously texted STOP, provided text notifications are still enabled in the account. |
Disclosures
- Message frequency varies.
- Message and data rates may apply, according to your mobile plan.
- Reply STOP to stop. Reply HELP for help, or contact cs@teltech.info or (718) 957-7710.
- Consent to receive text messages is not a condition of buying any TelTech product or service.
- Your opt-in and consent are never shared with third parties. See the text messaging section of our privacy policy.
- Carriers are not liable for delayed or undelivered messages.
- Messages are sent from United States phone numbers to United States mobile numbers on all major US carriers.
- This program is governed by our terms of service and privacy policy.
Group text messaging
Community group text messaging is a separate product of the same company, under its own brand and its own texting terms, at sms.teltech.info. TelTech does not send group messages.
Questions
Email cs@teltech.info or call (718) 957-7710, Monday to Friday, 9:00 AM to 6:00 PM Eastern. Mail: TELTECH ADVANCED PHONE SYSTEMS CORP, 1043 53rd Street, Brooklyn, NY 11219.