The agreement between you and TelTech.

1. The services

TelTech provides an IVR and cloud phone system (hotlines, conference systems and virtual phone numbers), VoIP and softphone service, and an AI receptionist (the “Services”), managed through ivr.teltech.info. Community group text messaging at sms.teltech.info is a separate product under its own terms. Feature lists and prices are published on teltech.info and may change for new orders; your current price is held as described in section 4.

2. Accounts

• You must be 18 or older and, if you act for an organization, authorized to bind it.
• You are responsible for everything done under your account and for keeping your password and any sub-user credentials confidential. Tell us at once at cs@teltech.info if you believe your account has been used without permission.
• Keep your contact and billing details accurate. Notices sent to the email address on the account are notices to you.

3. Acceptable use

You may use the Services only for lawful purposes. You agree not to:

• make or send calls or messages that are unlawful, fraudulent, threatening, harassing, or that violate the Telephone Consumer Protection Act, the CAN-SPAM Act, the Telemarketing Sales Rule, state telemarketing laws, or carrier messaging rules;
• use the Services to call or message anyone without the consent the law requires, or continue to contact anyone who has opted out;
• spoof caller ID, misrepresent who you are, or use the Services to relay traffic for others without our written agreement;
• record calls without the consent required by the law of every place a party to the call is located;
• interfere with the Services, probe or attack our systems, or use them in a way that harms other customers or carriers.

We may suspend traffic that appears to violate this section while we investigate, and we may report unlawful activity to carriers and authorities.

4. Fees and billing

• Plans are billed monthly or yearly in advance, plus the one-time setup fee shown at sign-up. Yearly billing includes two months free and the setup fee is waived.
• Pay-as-you-go usage is drawn from a prepaid wallet. Service pauses when the wallet is empty and resumes when it is reloaded; no debt accrues.
• Usage beyond a plan (extra minutes, storage, lines or numbers) is charged at the per-unit rates published on the pricing page. Nothing is shut off for exceeding a plan.
• Price hold: the plan price you sign up at is held for 18 months from the day you sign up, provided the account stays in good standing.
• Trial: any plan includes a free week; cancel within it and the plan fee is refunded. Setup fees and usage are not refundable after the trial.
• Late payment: if a charge fails we notify you and retry; after 14 days we may suspend the account until it is paid. Taxes and regulatory fees are added where they apply.

5. Phone numbers

605 extensions and direct numbers are assigned to your account for as long as it is active and paid. Numbers are not property; they may be reassigned 30 days after an account closes. You may port a number you have used on the account for at least 30 days to another carrier; port-out requests go to cs@teltech.info. Numbers must not be used in a way that violates section 3.

6. Recording and caller data

The Services can record calls, conferences and voicemail and can collect information from callers through forms, payments and the AI receptionist. You are the controller of that information. You are responsible for giving callers the notices and obtaining the consents the law requires, and for using the information only as you told them you would. We process it on your behalf under our privacy policy.

7. Emergency calling

VoIP and softphone service differs from traditional phone service. 911 calls placed over VoIP are routed using the service address on file for the line; if you move a device or use the softphone from another location, emergency responders may be sent to the wrong address. Service does not work during a power, internet or platform outage. Keep the service address of every VoIP line current in the portal, and keep an alternative way to reach emergency services. IVR hotlines and the AI receptionist cannot place 911 calls.

8. Text messaging terms

TelTech operates one text messaging program, TelTech account alerts. Full details, keywords and sample messages are on our text messaging program page.

• What it is. Account and service notifications (one-time passcodes, new sign-in notices, voicemail and missed-call notices, and service notices) sent to TelTech customers who turned on text notifications inside their account at ivr.teltech.info. Message frequency varies. Standard message and data rates may apply.
• Opting out. Reply STOP to any message to unsubscribe. You will receive one confirmation and nothing further. You can also turn alerts off inside your account.
• Getting help. Reply HELP to any message and you will receive: “TelTech account alerts: account, security and service notices for your TelTech account. Msg frequency varies. Msg&data rates may apply. Reply STOP to cancel. Help: cs@teltech.info or (718) 957-7710.” You can also contact cs@teltech.info or (718) 957-7710.
• Your opt-in is not shared. We will not share your opt-in or consent with any third party for purposes unrelated to providing you with the services of this program. See the privacy policy.
• Consent is not a condition of buying any TelTech product or service.
• Carriers are not liable for delayed or undelivered messages.
• Group text messaging at sms.teltech.info is a separate product of the same company with its own texting terms; these terms do not cover it.

9. Your content

You keep ownership of the audio, recordings, contacts, messages and other content you put into the Services. You grant TelTech the rights needed to store, transmit, play and process it to provide the Services and to comply with law. You are responsible for having the rights to everything you upload. We may remove content that violates these terms or the law.

10. Availability

We aim to keep the Services available at all times and schedule maintenance outside busy hours where we can, with notice to account holders. Recordings, reports and call history are kept in full on every plan. You are responsible for keeping copies of content you cannot afford to lose; the portal lets you download it.

11. Suspension and termination

You may close your account at any time from the portal or by emailing cs@teltech.info. Prepaid periods are not refunded except as stated in section 4. We may suspend or close an account for non-payment, for a violation of section 3 or 8, or if required by a carrier or authority. Where practical we give notice and a chance to cure. After closure your content is deleted as described in the privacy policy.

12. Disclaimers and limitation of liability

The Services are provided as is. We do not warrant that they will be uninterrupted or error-free, and we disclaim implied warranties to the extent the law allows. To the fullest extent permitted by law, TelTech's total liability for any claim arising from the Services is limited to the fees you paid us in the twelve months before the claim, and we are not liable for indirect, incidental or consequential damages, including lost calls, lost messages or lost revenue. Some jurisdictions do not allow these limits, in which case they apply to the extent permitted.

13. Governing law

These terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. Disputes will be brought in the state or federal courts located in Kings County, New York, and you consent to their jurisdiction. We may update these terms; changes take effect 30 days after we post them and notify account holders by email, except changes required by law or carriers, which take effect when posted.

14. Contact

TelTech Advanced Phone Systems Corp, doing business as TelTech
1043 53rd Street
Brooklyn, NY 11219, United States
cs@teltech.info · (718) 957-7710
Monday to Friday, 9:00 AM to 6:00 PM Eastern